Scope and Intent

This Return & Refund Policy applies to all purchases made through the Helthcure website.

Return Window

Customers may request a return within 30 days of receiving their order, subject to the conditions outlined below.

Return Instructions

Return Notification

To initiate a return, please contact our customer support team at info@helthcure.com with your order number and reason for the return.

Return Authorization

After reviewing your request, we will provide return instructions. If applicable, a return shipping label will be provided.

Packaging and Shipping

• Pack the product securely in its original packaging.
• Ensure all labels, tags, accessories, and free gifts (if any) are included.
• Include any requested supporting documents or photos.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product is damaged, defective, or an incorrect item was delivered. In such cases, Helthcure will bear the return shipping cost.

Return & Refund Conditions

Change of Mind

If you change your mind after purchasing, you may return the product within 30 days, provided it is:

• Unused
• Unopened
• Undamaged
• In its original packaging

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the product
• Photos of the package (if applicable)

Once verified, we will arrange a replacement, refund, or cover the return shipping costs.

Incorrect Product Received

If you receive the wrong item, please contact us immediately. We will arrange a replacement or issue a full refund.

Product Not Delivered

If your order has not been delivered within the expected delivery timeframe, contact our support team. We will investigate with the courier, and if the shipment is confirmed lost, we will provide a full refund or replacement.

Order Cancellation

Orders can be cancelled for a full refund before they are shipped.

Refund Information

Return Period

Products must be returned within 30 days of delivery.

Refund Processing Time

Once your returned item has been received and inspected, refunds will be processed within 7–10 business days to your original payment method.

A confirmation email will be sent once your refund has been completed.

Refund Method

Refunds will only be issued to the original payment method used during checkout.

Refund Approval

Refunds are approved after inspection to ensure the returned item meets our return conditions.

Exchanges

We accept exchanges for eligible products that are:

• Unused
• Unopened
• In their original packaging

Return Shipping

Shipping Partner: India Post or other approved courier partners

Restocking Fee: No Restocking Fee

Legal Rights

This Return & Refund Policy does not affect any rights provided under applicable consumer protection laws in India.

Business Name: Helthcure

Udyam Registration No: UDYAM-GJ-22-0655956

Business Email: info@helthcure.com

Business Phone: +91 7349671579

Business Address:
A-1102, Shivant Residency
Abrama Road, Mota Varachha
Surat, Gujarat – 394101, India

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)

We aim to respond to all customer inquiries within 24 business hours.